FAQ

About our hair

Hair Products Advantages

Lace front wig is hand-made with 13*6 lace front cap & machine weft at back. Be manufactured with a thin lace that extends from ear to ear across the hairline. You can part anywhere in the front. Give you authentic looking.

Lace closure wig is hand-made with 4*4 lace front and machine weft at back. Cheaper than lace front wig. Give you natural parting.

Headband wig is black headband with machine weft at back. Easy to apply on in 5 mins with
natural looking.

Ponytail/Puff is easy to apply on in 5 mins. When your edges gray first so you can wear gray
puff/ponytail clip-in until the rest of your hair grayed.

How long does the hair last?

As our hair is 100% human virgin hair, it will shed and tangle like our own hair. The slight
shedding is normal and will not affect your installation. The life expectancy of the hair is solely dependent on the care and daily
routine you provide to your hair. Please avoid chemical harm or heat harm. If the hair is clip in or weft, please seal it before installation. It will help reduce the shedding.

If well maintained, our hair can last 5-6 months for daily installation. If you have a professional stylist help you maintain your hair regularly, it will last more than one year.(we have some customers who have the experience to last our
hair more than two years with better maintenance themselves)

Attention:
As the curl of the kinky texture is tightest, you will need more effort to manage it and you will experience more shedding compared to the coily and the
curly texture. Please have more patience and time to detangle it gently. When you wash or detangle the wig product with the lace part, such as the lace
closure wig, the lace front wig and the full lace wig, please be gently and carefully to better protect the lace part.

 

How to take your measurements?

In order to buy the lace wigs which can perfectly fit you, you should take your measurements carefully. Before you start pin hair as flat and as tight as possible before taking the measurements. This will eliminate bulges that distort head contours.

1. Circumference: Measure all around the head. Position tape measure so its edge follows the hair line around the head and nape of the neck.
2. Front to Nape: Measure from hairline at center of forehead straight back over crown to center of hairline at nape of neck.
3. Ear to Ear across forehead: At front of ear, measure from hairline at base of sideburn, up across the hair line along forehead to same point in front of other ear.
4. Ear to Ear over top: Measure from hairline directly above the ear across top of head to the hairline directly above the other ear.
5. Temple to Temple round back: From temple to temple across the back of head.
6. Nape of Neck: Measure the width of hairline across the nape of the neck.

Can the hair be straightened or curled?

YES, all our hairs are 100% Human Hair, so treat it as your own. You can curl and straighten the hair as desired. However, DONT do it too frequently, the heat will make the hair easily get dry and tangled.

How do I straighten a curly wig or bring the curls back?

Detangling the hair before straightening is vital. You need to comb the hair smoothly and then
slowly straighten it with your flat iron. When the hair was totally
straightened, it will go back to curly if you wash it.

Can I shower or swim with lace wig on? How can I care it after swimming?

Yes, you can wear your lace wig when swimming. However if you have used an adhesive, make sure that it is water proof. However, your hair may be damaged by chlorine and salt water and these damages cannot be repaired. So, it is suggested not to make your expensive lace wig touched with chlorine or salt water. If you suggest to do this, you should make sure that the hair will be washed and deep conditioned once after your swimming.

Can the hair be styled or colored?

YES, you can color our hair. As a general rule it is easier to darken the hair than to lighten the hair. We highly recommend you have your professional hairdresser dye the hair for you. Coloring by yourself will take a risk of not coming out the shade you want. If you can’t get to a salon, please always use good quality hair products and test a small sample first.

How to care your grey hair wig?

1. When you are brushing your hair, be gentle! You must always use a wide tooth comb to brush
hair from the bottom up, small sections at a time. For CURLY hair please detangle it when in water with conditioner. DONT comb it after it is dry, Otherwise it will cause tangling and matting. Without the proper treatment,
your hair will get damaged quickly.

2. Use good brand hair care products such as Pantene or Keracare to keep your hair soft. Avoid hair products that contain alcohol because it makes hair dry. Chemical agents are widely used to add curl to straight hair and to loosen
curls in curly hair. These products can permanently alter the structure of the hair. These compounds can also cause severe hair loss from over processing. Never use perms or relaxers on damaged hair.

3. Wash and condition hair with warm water NOT hot water regularly. Detangle hair gently
before washing. Wash it gently in one direction only with warm water and some mild shampoo following with conditioner. Rinse it carefully and let it air dry.
DONT rub the hair or press it too hard while washing it.

4. Deep wavy or curly hair always needs more maintenance than wavy or straight hair.

5. Always braid your hair before going to bed, swimming or exercising. Never sleep with wet hair.

6. Prolonged sun, water and wind exposure can damage the hair. It is also advised that you keep
hair from coming into contact with saltwater and chlorine water as these factors can also contribute to the wear.

Order Guide

How do I get a coupon code?

There are several ways for you to get a coupon code!

1. You can get a coupon code outside of msgreyt.com Website (e.g. from any of our promotional websites, and advertisement, etc.)

2. All the new registered buyers on msgreyt.com will get a coupon code.

3. Subscribe to us, you can receive a email of discount coupon.

4. Returning customers can take VIP coupon in the account.

5. You can get a coupon code after you sent us review.

Shipping & Delivery

What Shipping Company do you use? & How Long I Will Receive?

We mostly use DHL for stock wigs, you will receive the wig within 10-12 days.

There will be some delays for processing orders during our peak season. Sincerely appreciate your understanding. If the wig is not available now, it need extra 5-7 working days to process after payment received.

If you need the wig urgently, please check with our online service to see if the wig is available now. If the wig is available, we will mail it out within 24 hours after receive your payment. When your wig has been shipped, the tracking number will be sent to the email address you provided, from which you can check the status of shipment. If you don’t get the tracking number regarding to the table above, please don’t hesitate to contact our customer service for further information.

Payment

What payment methods do we accept?

We accept PayPal and stripe.

Exchange & Return Policy

Exchange Policy

What wigs can be exchanged?
ONLY eligible wigs (Including no lace cut, no damage, unwashed, no hair cut, no hair dye, etc) can be exchange/returned. If you want to exchange/return, please contact us in 48 hours once receiving goods, which means your return/ exchange request is gladly received.

How to exchange the wig?
The wig with intact lace can be returned, and CSR need to check whether the wig is complete. To help you return the wig, please email us and follow CSR's guide, or we are not responsible for any loss!

Attention please:
1. Customers can enjoy one-time free exchange (Return postage is on buyer). Any price difference of the exchange wig should be paid by customers.
2. 10% handling fee for the 2nd exchange. 15% handling fee for the 3rd exchange. More than 3 times’ exchange request is not accepted.
3. Products must be returned to us within 7 days from the day it was authorized for an exchange. After 7 days we will assume that the product is satisfactory and no exchange is necessary.

*For those self-return or self-exchange, our customer service has a right to refuse.

Return Policy

What wigs can be returned?

Free Return for eligible wigs only (No lace cutting, no damage, unwashed, no hair cut, no hair dye). Contact CSR within 48 hours once receiving package from us. Our customer service would process your return request within 48 hours.

How to return the wig?

The wig with intact lace can be returned, and CSR need to check whether the wig is complete. To help you return the wig, please email us and follow CSR's guide, or we are not responsible for any loss!

Attention please:

Tracking number for the returned package needs to be provided within 7 days from the day CSR give the return address.
After 7 days we will assume that the product is satisfactory and no
exchange/return is necessary.

*For those self-return or self-exchange, our customer service have a right to refuse.

Refund Policy

For Order Exchange:

Once our co-workers in the United States receive your parcel and ensure the intact wig, we will exchange the wig for you and refund you if there is price difference within 48 business hours.

For Order Return:

Once our co-workers in the United States receive your parcel and ensure the intact wig, we will refund you the full payment within 48 business hours.

For Order Cancellation:

Once you confirm the order should be cancelled, we will cancel the order within 48 business hours.

Contact Us

What are your hours of operation?

Monday - Friday
GMT(Greenwich mean time): 11:30PM - 8:00AM
PST(Pacific Standard Time): 4:30PM - 1:00AM
MST(Mountain Standard Time): 5:30PM - 2:00AM
CST(Center Standard Time): 6:30PM - 3:00AM
EST(Eastern Standard Time): 7:30PM - 4:00AM

Because of the time difference, most customer service inquiries will be responded during the hours above.