#51 Yaki Human Hair Drawstring Ponytail™️-GPONT004

• We ship worldwide.
• 15 days return

MORE INFO

Return Policy

Your satisfaction is our top priority. We offer a comprehensive return policy for eligible wigs and hair extensions, under the following conditions:

Eligibility for Return:

• Wigs: Must be in pristine condition – unworn, unwashed, and undamaged, with the intact lace cap. The wig should not have been cut, styled, colored, or altered in any way.
• Hair Extensions: Must be in their original, unused state – unwashed and unaltered (i.e., not brushed, combed, colored, or bleached). The securing ties must remain uncut.

 

How to Initiate a Return:

1. Please contact our Customer Service Team at customerservice@msgreyt.com within 15 days of receiving your order.
2. Our team will respond to your return request within 48 hours.
3. If your wig meets the return criteria, we will guide you through the return process. Please ensure that the hair is complete and in its original packaging.
4. For all returns, please adhere to the instructions provided by our customer service team. We are not liable for any items lost if the return process is not followed correctly.

 

Important Notes:

• Tracking Information: The tracking number for the returned package must be provided within 7 days of receiving the return address. After this period, we will assume that the product meets your satisfaction and will not process any further return or exchange requests.
• Shipping Costs:No restocking fees. But you are responsible for all return shipping fees, including the cost to send the product back to us.
• Regarding Refunds: Upon receiving your tracking information and verifying the returned package, we will promptly process your refund within 48 business hours.
• Unauthorized Returns/Exchanges: If you manage the return or exchange process independently, our customer service team reserves the right to refuse the return.

We appreciate your understanding and are always here to assist you with any questions.

 

 

Exchange Policy

For exchanges, follow the same return process. Our customer service team will confirm the exchange product and necessary payment adjustments after approving your exchange request.

Important Notes:

• Complimentary First Exchange: We're happy to offer a complimentary exchange on your initial order, with no handling fees. However, please note that the customer is responsible for the return shipping costs. And any difference in price for the replacement wig will need to be covered by the customer.
• Handling Fees for Subsequent Exchanges: A 10% handling fee will be applied for the second exchange. A 15% handling fee will be applied for the third exchange. We do not permit more than three exchanges per order.
• Return Deadline: The product must be returned to us within 7 days of receiving exchange authorization. After this period, we will assume you are satisfied with your purchase, and no further exchanges will be processed.
• Unauthorized Returns/Exchanges: If you choose to handle the return or exchange independently, our customer service team reserves the right to decline the exchange.

We are here to support you with any questions or concerns throughout the exchange process. Thank you for choosing Msgreyt.

 

 

Shipping Information

Shipping Carrier & Delivery Time Frame:

We offer worldwide shipping to accommodate our global clientele. For most deliveries, we utilize FedEx as our primary shipping carrier.

• In-Stock Wigs & Hair Extensions: If your product is in stock, you can expect delivery within 1-2 business days.
• Custom Wigs & Hair Extensions: For custom orders, the typical processing time is between 15-25 business days, excluding holidays and weekends. You can check whether a product requires customization on the product page before placing your order.

Please Note: During peak seasons, processing times may be longer than usual. We appreciate your patience and understanding.

 

Expedited Orders:

If you have an urgent need for your wig, kindly reach out to us via our online customer service or email to confirm product availability. Should the item be in stock, we will dispatch it within 24 hours of payment confirmation.

 

Tracking Details:

Once your order has shipped, we will send a tracking number to the email address you provided. You can use this tracking number to check the status of your shipment. If you do not receive the tracking number or have any shipping-related inquiries, please do not hesitate to contact our customer service team for prompt assistance.

Due to the special nature of the grey hair, please avoid hot water when you wash it. We recommend washing the hair with cold water and non-alkaline shampoo or conditioner.